We are here to support you and your family
Whether you are looking for advice, want to book an appointment or want to find out more about a service that we are providing, you can simply contact us.
FREQUENTLY ASKED QUESTIONS
No. For data security and verification reasons, ID documents are not transferred automatically and not required to place your order.Â
Yes! We do FREE next day delivery if your order is approved before 2pm 📦 🚀
Please note:Â Approval is subject to both:
- your online consultation form being reviewed, and
- a telephone consultation with a clinician, where required
For full details, please see our delivery policy, which includes details of seasonal deliveries such as Easter and Christmas.
Ordering medication online is simple. Use our search tool to find your treatment, complete a consultation if required, and place your order. Once approved, we dispatch your medication quickly for fast delivery.
When you buy weight loss medication online from prime metabolic care, your order is reviewed by a qualified prescriber before being dispensed. We offer fast USA delivery, including next-day options where available, so you can start your treatment as soon as possible.
Once we have approved your return, refunds are usually processed within seven to ten business days for payments made by credit or debit card. Refunds to bank accounts via bank transfer may take between one and three business days. If you paid using an electronic wallet or other payment provider, it may take two to three business days. Please note that it can take longer for your bank to make the funds available after we have issued the refund.