Privacy Policy – Prime Metabolic Care

Effective Date: Jan 19, 2024

Prime Metabolic Care (“Prime Metabolic Care,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, purchase products, request pharmacy services, or otherwise interact with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Full name
Date of birth
Mailing and shipping address
Email address
Telephone number
Account login credentials

Health and Prescription Information

Prescription details
Medication history
Healthcare provider information
Health-related information necessary to process and dispense prescriptions

Payment Information

Credit card and debit card information
Billing address
Transaction history

Payment information is processed securely through trusted payment service providers and is not stored on our servers except as required for legal and accounting purposes.

Technical Information

IP address
Browser type and version
Device information
Operating system
Website usage data
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfill prescription and non-prescription orders
Verify prescriptions and communicate with healthcare providers when necessary
Provide pharmacy services and customer support
Process payments and prevent fraudulent transactions
Deliver products and provide shipping updates
Improve our website, products, and services
Respond to customer inquiries and requests
Send important service-related communications
Provide promotional offers and marketing communications where permitted by law
Comply with applicable federal, state, and local laws and regulations

3. HIPAA Compliance

As a healthcare-related service provider, Prime Metabolic Care is committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

We implement administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and security of health information entrusted to us.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic and performance
Enhance user experience
Support marketing and advertising efforts

You may modify your browser settings to disable cookies; however, certain website features may not function properly.

5. How We Share Your Information

We do not sell your personal information.

We may share information with:

Service Providers

Third-party vendors who assist with:

Payment processing
Website hosting
Order fulfillment
Shipping and logistics
Marketing and communications

Healthcare Providers

When necessary to verify prescriptions or provide pharmacy-related services.

Legal and Regulatory Authorities

When required by law, court order, regulatory request, or to protect our legal rights and interests.

Business Transfers

In connection with a merger, acquisition, restructuring, or sale of assets.

6. Data Retention

We retain personal and prescription-related information for as long as necessary to:

Provide services
Maintain business records
Comply with applicable pharmacy regulations
Meet legal, tax, and accounting requirements

Retention periods may vary depending on federal and state laws governing pharmacy records.

7. Your Privacy Rights

Depending on your state of residence and applicable laws, you may have the right to:

Access personal information we hold about you
Request correction of inaccurate information
Request deletion of eligible personal information
Request information about how your data is used
Opt out of marketing communications
Limit certain types of data processing where permitted by law

To exercise any privacy rights, please contact us using the information below.

8. Data Security

We maintain industry-standard administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Despite our efforts, no method of electronic transmission or storage can be guaranteed to be 100% secure.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without appropriate legal authorization.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page with a revised effective date. Continued use of our website and services after updates constitutes acceptance of the revised Privacy Policy.