Online Orders

At Prime Metabolic Care, we understand the importance of receiving your medications quickly, safely, and discreetly. We partner with trusted national carriers, including USPS, UPS, and FedEx, to ensure reliable delivery throughout the United States.

Standard Shipping

  • Standard shipping is available nationwide and typically arrives within 2–5 business days.
  • Orders over $50 qualify for free standard shipping.
  • Orders under $50 may incur a standard shipping fee, which will be displayed during checkout.

Expedited Shipping

For customers who need their medications sooner, we offer expedited shipping options, including:

  • USPS Priority Mail
  • UPS Next Day Air
  • FedEx Overnight

Expedited shipping costs are calculated at checkout based on your location and selected service.

Order Processing

Most orders are processed and shipped within 1 business day after prescription verification and payment confirmation. Orders placed on weekends or federal holidays will be processed on the next business day.

Temperature-Controlled Medications

Certain medications require special temperature-controlled packaging. To maintain product integrity, these items are generally shipped Monday through Thursday to avoid unnecessary transit delays over weekends. Special arrangements may be available when necessary.

How Long Does It Take to Receive My Prescription Medication?

Once we receive and verify your prescription from your healthcare provider, our licensed pharmacy team will promptly review and dispense your medication.

Delivery times vary depending on your location and shipping method:

  • Standard Shipping: 2–5 business days
  • Priority Shipping: 1–3 business days
  • Overnight Shipping: Next business day (where available)

For urgent prescriptions such as antibiotics or other time-sensitive medications, we encourage you to contact our pharmacy team directly so we can help identify the fastest delivery option available.

Do I Need to Be Home for My Delivery?

In many cases, you do not need to be home to receive your package.

Most medications are shipped in discreet, secure packaging and may be delivered to your mailbox, front door, parcel locker, or other designated delivery location, depending on the carrier and local delivery policies.

For medications requiring a signature, including certain controlled substances or high-value prescriptions:

  • An adult signature may be required upon delivery.
  • The carrier may leave a delivery notice if no authorized recipient is available.
  • You may need to arrange redelivery or pick up your package from a local carrier facility.

If you have specific delivery instructions, please contact our customer support team before your order ships.

How Much Does Delivery Cost?

Shipping costs are determined based on the delivery method selected at checkout.

  • Free Standard Shipping: Available on qualifying orders.
  • Expedited and Overnight Shipping: Additional charges apply.
  • Any applicable shipping fees will be clearly displayed before your purchase is completed.

There are no hidden delivery charges.

Delivery Coverage

Prime Metabolic Care proudly serves eligible patients throughout the United States.

We currently ship prescription medications to all states where permitted by applicable federal and state pharmacy regulations. Certain medications may be subject to state-specific restrictions and licensing requirements.

At this time, we do not ship medications internationally.

Delivery Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. You can use this tracking number to monitor the progress of your shipment in real time.

Privacy & Discreet Packaging

Your privacy is important to us. All medications are shipped in secure, discreet packaging without visible information regarding the contents of your order.

Questions About Your Delivery?

If you have any questions regarding shipping, delivery times, prescription status, or tracking information, our customer support team is here to help. Please contact Prime Metabolic Care, and we will be happy to assist you.