Last Updated: October 2025

AGREEMENT TO TERMS

These Terms & Conditions constitute a legally binding agreement between you (“you,” “your,” or “user”) and Prime Metabolic Care (“we,” “us,” or “our”) regarding your access to and use of our website, services, online consultations, prescription management services, and any related content, functionality, or applications (collectively, the “Services”).

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with these Terms, you must discontinue use of the website and services immediately.

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

The website and services are intended solely for individuals who are at least 18 years of age and reside in jurisdictions where our services may legally be offered.

ABOUT PRIME METABOLIC CARE

Prime Metabolic Care provides online healthcare and pharmacy-related services, including prescription fulfillment, medication management, telehealth consultations, and healthcare support services where permitted by applicable federal and state laws.

Prime Metabolic Care

Phone: +1 (307) 500-7414

Email: info@primemetaboliccare.com

We may utilize licensed healthcare providers, pharmacists, pharmacies, telehealth partners, laboratories, and shipping carriers to facilitate services provided through our platform.

ELIGIBILITY

To use our services, you must:

Be at least 18 years old
Provide accurate and complete information
Be legally authorized to receive healthcare services in your state of residence
Use the services only for lawful purposes

We reserve the right to refuse service where prohibited by law or where patient safety concerns exist.

TELEHEALTH CONSULTATIONS

Certain treatments offered through Prime Metabolic Care require evaluation by a licensed healthcare provider.

By using our services, you acknowledge that:

Medical consultations may be conducted online, by telephone, secure messaging, or video conference.
Treatment recommendations are based on the information you provide.
A healthcare provider may require additional information before approving treatment.
Submission of a consultation does not guarantee a prescription will be issued.

All prescribing decisions remain solely at the discretion of the licensed healthcare provider.

YOUR REPRESENTATIONS AND RESPONSIBILITIES

By using our services, you represent and agree that:

All information you provide is truthful, accurate, and complete.
You will update your information if your medical condition changes.
You will carefully read all medication guides and prescribing information.
You will take medications only as prescribed.
You will promptly seek medical attention if you experience concerning side effects or adverse reactions.
You understand that healthcare providers rely upon the accuracy of the information you provide.
You understand that providing false or misleading information may result in denial of treatment or other consequences affecting your care.

PRESCRIPTIONS

All prescription medications require approval by a licensed healthcare provider.

Submission of a consultation or payment does not guarantee:

Medical approval
Issuance of a prescription
Availability of a requested medication

Healthcare providers reserve the right to deny treatment if they determine a medication is not medically appropriate.

MEDICATION SAFETY

Certain medications may require specific storage conditions, including refrigeration.

You are responsible for:

Inspecting medications upon receipt
Following all storage instructions
Maintaining proper refrigeration when required
Using medications according to prescribed directions

Prime Metabolic Care is not responsible for medication degradation resulting from improper storage after delivery.

SHIPPING AND DELIVERY

Prescription medications are shipped using approved delivery carriers.

While we strive to process and ship orders promptly, delivery times are estimates and not guarantees.

Prime Metabolic Care is not responsible for delays caused by:

Carrier disruptions
Weather conditions
Incorrect shipping information
Events beyond our reasonable control

Certain medications may require signature confirmation upon delivery.

Once an order has been shipped, address changes may not be possible.

VIDEO CONSULTATIONS

Where clinically appropriate, healthcare providers may require a video consultation before approving treatment.

By using our services, you consent to participating in secure telehealth consultations if requested.

Video consultations may be used to:

Verify identity
Assess treatment suitability
Improve patient safety
Comply with applicable healthcare regulations

PAYMENT TERMS

You agree to provide current, accurate, and authorized payment information.

Charges may include:

Consultation fees
Prescription fees
Medication costs
Shipping fees
Applicable taxes

All charges will be disclosed prior to order completion.

CANCELLATIONS AND REFUNDS

Orders may be canceled only before prescription approval, processing, or shipment.

Due to pharmacy regulations and patient safety requirements, medications that have been dispensed or shipped generally cannot be returned or refunded.

Additional details are outlined in our Returns, Refunds & Cancellation Policy.

PROMOTIONAL OFFERS AND DISCOUNT CODES

From time to time, Prime Metabolic Care may offer promotional discounts or coupon codes.

Unless otherwise stated:

Coupon codes are valid for one-time use only.
Discounts cannot be combined with other promotions.
Coupon codes have no cash value.
Expired promotions cannot be redeemed.
Promotional offers remain subject to clinical approval where applicable.
We reserve the right to modify or cancel promotions at any time.

A promotional discount does not guarantee eligibility for treatment or prescription approval.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Prime Metabolic Care shall not be liable for:

Indirect or consequential damages
Loss of profits
Loss of business opportunities
Service interruptions
Delays beyond our reasonable control

Nothing in these Terms limits liability where prohibited by law, including liability for personal injury caused by negligence where applicable.

INTELLECTUAL PROPERTY

All website content, including text, graphics, logos, images, software, and design elements, is owned by or licensed to Prime Metabolic Care and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without prior written permission.

PRIVACY

Your use of our services is also governed by our Privacy Policy.

By using our website and services, you consent to the collection, use, and disclosure of information as described in our Privacy Policy.

COMPLAINTS

We are committed to providing excellent patient care and customer service.

If you have concerns regarding our services, please contact us:

Phone: +1 (307) 500-7414

Email: info@primemetaboliccare.com

We will review all complaints promptly and make reasonable efforts to resolve concerns in a timely manner.

GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United States and the state in which Prime Metabolic Care is licensed and operates, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the jurisdiction of the appropriate state or federal courts.